• Coach and support the team to deliver customer experience and business goals
• Recruit, on-board train and support the team to deliver the customer experience and business goals
• Support in ensuring all the store planning and annual leave is in line with the business needs
• Coach the team on: products, make up application technique and selling techniques in order to deliver the KIKO customer experience

• Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager
• Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex)
• Prioritise actions for the store that have the most impact on the above goals as agreed with the Store Manager
• Completion of all BeKIKO dossiers, quizzes and training elements
• Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss)

• Guarantee that stores are compliant with all KIKO standards and procedures
• Guarantee the compliance with store procedures (KIKO STORE BOOK).
• Guarantee the execution of the promotional calendar.
• Guarantee all operational procedures are adhered to in store and that the store is compliant
• Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.

• Minimum of 3 years of experience in a similar role within the retail industry
• Demonstrated leadership skills and the ability to effectively manage a team
• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• Proven track record of achieving sales targets and driving business growth
• Knowledge of inventory management and visual merchandising
• Ability to analyse sales data and make informed decisions
• Flexibility to work evenings, weekends, and holidays as required
• Proficiency in using point-of-sale (POS) systems and other retail software
• Passion for the beauty industry and familiarity with KIKO MILANO products

Your Role: A confident and ambitious front runner, you will support the Store Manager in shaping and leading your team to maximise sales and revenue through the delivery of exceptional store standards and personalised customer service experiences.

Sharing pride in our company vision and products, you will drive and inspire your team to be the best, securing customer loyalty and our go-to presence on the high street.

What You’ll Do:

1. Support and share overall responsibility for the daily operations and smooth running of your store, ensuring company standards and goals are not only met, but continually exceeded.

2. Take full responsibility for your store, daily operations, and team members in the absence of the Store Manager.

3. Inspire long-lasting customer confidence and brand loyalty by driving a culture of personalised, enjoyable shopping experiences.

4. Actively engage with the customer to secure a sale, promoting and describing our products, tailoring advice on suitability, care, and use.

Apply on the website, or in store: Procook Vacancies

5. Recruit/Select, train, coach, and assess your team members to develop their full potential and contribution to the business within a culture of trust and accountability.

6. Nurture your team as brand ambassadors, ensuring they gain, and continually, update a high level of product knowledge, with the ability to highlight features, benefits, versatility, and value to the customer.

7. Communicate regularly and effectively with your team, providing daily team updates and sharing company, operational, and product information.

8. Maintain excellent and inviting store layout and standards of display, point of sale and housekeeping according to company guidelines.

9. Control costs of staff, consumables, stationery, etc. within company targets, reviewing regularly and identifying opportunities to reduce costs without affecting sales.

10. Generate ideas for driving the business and its team forwards.

11. Monitor and feedback on competitor activity.

12. Ensure that the store stock file is kept accurate through regular audits and good housekeeping.

13. Ensure safety and security of the team, company cash, stock, equipment, and premises.

14. Take responsibility and ensure compliance with relevant legislation, health and safety, and company policy and procedures.

15. Carry out tasks as directed by the Retail Ops team and other head office personnel within the timeframe required.

16. Assist with, and carry out, general store duties as required e.g. (but not limited to) housekeeping, stock replenishment, processing of sales, pricing, and merchandising.

Skills/attributes required:

· Customer focused – demonstrating and ensuring your team exhibit a passion for service in every interaction and transaction.

· Target oriented, driven to high performance to succeed financially and excel.

· Organized and able to plan your own work and that of others.

· Positive attitude, leading by example with integrity, honesty, knowledge and understanding, inspiring others to do the same.

· Hands on, practical and resourceful team player able to drive and influence change.

· Strong communication skills with the ability to promote company brand, culture, and values to your team and to customers.

· Understanding of how customers live and shop.

· Work well under pressure.

· Detail oriented, able to analyse data and action accordingly

· Computer literate (MS Word, Excel, PowerPoint, Outlook), internet and POS Systems

· Genuine interest in the ProCook & Steamer Trading brands and product

· Enjoys home cooking/entertaining and has an understanding of the “Foodie culture.”

Job Type: Permanent

Salary: £27,400.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Kingston upon Thames: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Apply in-store or on the website: Procook Vacancies

Kiehl’s Skin Pro Bentalls Kingston (37.5 hours per week)

Are you passionate about people and skincare? Do you love connecting with your clients and helping them achieve their skincare goals? We are looking for you!

Kiehl’s was established in 1851 as an apothecary in the East village of New York. We are customer focused, rich with skincare expertise that is rooted in our pharmaceutical heritage and combine the best of nature and science to achieve healthier younger looking skin. Personalised consultations and expert skincare knowledge, ensuring we offer a bespoke routine of our beloved formulas. Our team at Kiehl’s embody our distinguishing values bringing our heritage and ethos to life in store with their customers.

Your Mission…

• You will be passionate about Skincare and delivering exceptional service, even if you don’t have experience within the skincare industry, we will give you the tools you need to be successful within your role at Kiehl’s
• You are a real people person and love meeting new people and taking them on a personal journey to make them feel amazing. Our teams demonstrate a spirit for adventure and passion for developing personal and genuine connections to build trust and loyalty.
  Meeting and greeting prospective customers in store to have skin consultations, demonstrating empathy and sharing expertise and product knowledge, that could ultimately change their lives.
• You will proactively approach customers in a warm and friendly manner to provide exceptional customer experience. Sharing your knowledge of our fine skincare formulations and latest innovations with individuals, educating customers to focus on wellbeing and nurturing their skin.
• Exceptional service and achieving your retail targets and key strategic goals.
• You will build loyalty with your customers, as this is a key part of our business.
• Some of your day to day responsibilities will include contacting your most recent customers to find out how their new skincare routine is going and invite them back into the boutique to sample new products!
• You will possess an entrepreneurial spirit and want to contribute to your wider team and business through offering ideas to help strengthen the team and the business itself.
• You will be part of our ‘Kiehl’s Gives’ Mission supporting our chosen local and global partners.to support local charities and citizens to focus on 3 key topics (The environment, children’s well-being, and LGBTQ+ causes).

Support And Development

• Your induction will consist of regular training with our Education Team, Area Manager, Education Mentor and Peers. You will be set up for success with a Kiehl’s Education Learning Journal with access to modules across Retail Skills and Skin Care. Following this a full training induction will also be held in our beautiful head office in Hammersmith, London to support your success.
• Once passing your training, you will receive your ‘Kiehl’s Wings Pin’ to wear with pride on your lab coat!
• You will attend quarterly team trainings where you will have an intro to all new launches, skin application techniques and get to play with all our new products!
  The future is yours! We have many development programs on offer with Kiehl’s, we will support your progression if you are interested in progressing into a management role, you will be taken through leadership modules to get you ready for this next step in your career!

Benefits And Rewards…

• Access to 35 brands worth of products within our L’Oréal Staff Shop
• Allocated allowance of free products twice a year!
• 30 days Holiday (Inclusive of Bank Holiday’s)
• Discounted Dental Insurance
• Employee Referral Bonuses
• Additional support on Mental health and financial advice is also on offer
• Working for L’Oréal means you can be a part of our wider workforce to be a part of the sustainability journey we are on…L’Oréal for the future! #Beautythatmovestheworld

Working with us, you will be at the heart of our ambition to win over another 1 billion consumers and offer the best in beauty to everyone on the planet. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing discounts across the L’Oréal portfolio.

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference – different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.

Apply here: Kiehls’ Skin Pro Bentalls Kingston Application

Jamaica Blue

Cafe Assistants & Chef

We are looking for café assistants and chefs to join our crew.

Here at Jamaica Blue we are delighted to be able to reward our team with:

• Above minimum wage pay rates
• Clear & structured career pathways
• 50% discount on food
• Free hot drinks on shift
• Staff family discounts
• Regular store incentives
• No late nights

Being part of the Jamaica Blue family means to live our values in everything that you do; it’s not what we do, it’s how we do it.

In addition to living our values, a Jamaica Blue crew member needs to be:

• An engaging person who loves making memories for our guests
• An energetic, multi-tasker who will help their team, whilst keeping their own section running smoothly
• Passionate about our food & will ensure it only goes to guests when it is perfect
• Excited & motivated by sales incentives and targets
• Conscious of always keeping our team & our guests safe
• Apply today for a career that gives you more pride! After all the heart of Jamaica Blue is you! Call 0757 748 7200 to find out more.

Jamaica Blue is a small but growing brand in the UK. Our roots are in Australia & we adopt their friendly, tailor made for the customer attitude. Serving great coffee & mouth-wateringly delicious food, in a warm, friendly & casual environment, that is what we are about.

Costa are looking for a passionate and experienced team leader to join them as a Barista Maestro.

Their Barista Maestros (Team Leaders) are responsible for inspiring and leading our genuine and warm teams in delivering great experiences to our customers, our communities and to our people.

What they can offer…
To celebrate great performance at Costa, we’re really proud to be able to offer an industry leading reward package;

Starting pay of £10.53 – £11.53 per hour (dependant on the location of the store) rising with training

*pay rates applicable from 1st Oct 2022

• Quarterly Feelgood points scheme – potential to earn up to £500 per year
• Whilst on shift free handmade drinks plus 50% discount on food and bottled drinks
• Costa Coffee Retirement Plan, which offers matching contributions
• Life Insurance & Income Protection Cover (if you join our pension opt-in scheme)
• Costa Discount App – 25% off food & drinks in store when you’re not working
• Cycle to Work Scheme through which you can make huge savings on bikes and accessories
• Shoes for Crews – Costa’s discounted shoe purchase scheme
• Huge savings on gym memberships & fitness accessories
• Access to Feel Good discounts, where you can get instant cashback and make savings at an array of retailers
• Opportunity to get involved in Costa’s charity work through the Costa Foundation

A bit about the role…

As a Barista Maestro you’ll be the team leader inspiring the team every day, keeping customer service at the heart of everything you do, dedicated to creating incredible experiences for our customers. In addition to this you will enjoy the following:

• Act as a team leader by coaching and supporting the team to deliver unbeatable experiences, while ensuring all procedures are followed, taking the lead on shift
• Deploy the team according to the trading pattern, ensuring right people in the right place to maximise sales
• Train and accredit new Baristas, inspiring their new adventure with Costa
• Manage the day to day operations of the store when required, being accountable in the absence of the Store Manager
• Implement new marketing POS, and brief the teams on new recipes / seasonal ranges to ensure continued excellence to maximise every opportunity
• Deliver health & safety, cleanliness and drive understanding and importance of the COSTA Check
• From the quality of an espresso to the maintenance of equipment, to monthly coffee excellence scores, you’ll drive the highest of standards every time
• Maintaining accurate stock levels and ensuring all on-site stock is well stored and persevered

A bit about you…You will have a passion for leading others and a desire to take on shared responsibility because as we know it’s all about working as a team, and of course you will really love delivering amazing coffee:

• Previous Team Leader experience in a fast-paced environment is an essential
• A passion for coffee, customers and colleagues – because sharing your Latte art is a part of the day job
• Constant desire to overachieve by turning knowledge into operational excellence
• Ability to embrace challenges in a fast-paced, team-driven environment
• Excellent interpersonal skills, and obsessive about customer service
• Career driven with a willingness to learn and be bold, brave and action-orientated
• Flexible approach and can-do attitude, as each day can offer exciting new challenges

A bit about Costa…

At the heart of Costa Coffee are our values; we believe in Passion, Warmth, Trust and Courage. We’re the No 1 coffee brand in the UK for the 12th year in a row. As a Barista Maestro you’ll lead a genuine and warm team that shares a love for coffee, and a desire to deliver great experiences to our customers, our communities and to our people.

At Costa Coffee we celebrate Inclusion and Equality; we believe everyone should bring their true self to work. We advocate collaboration and transparency and embrace differences in all that we do.

Apply here: Costa App

For any general queries, or if you feel you need adjustments to the application or online assessment process please contact costa.recruitment@costacoffee.com

Are you looking to continue your career in hospitality management and work in one of Kingston’s busiest shopping districts? If so, look no further than our newly opened Mason + Rye restaurant, where you will discover a mouth-watering array of skilfully crafted fine patisserie and cakes.

Restaurant Managers are integral to our business, they ensure all customers experience Fenwick Hospitality by putting our customers first. We are looking for dynamic and passionate foodies, who thrive within a fast-paced restaurant to come and join us!

You will work closely with your Assistant Restaurant Manager to drive and grow our business whilst leading our front of house team.

Apply online at: https://lnkd.in/dphBQxvg

Must have Level 3 in Childcare

The position is Part Time – 2/3 day’s per week

Hours of work are – 10-5pm

Applicant is not required to work weekends

• Achieve store profit and loss targets by implementing profit opportunities and actions to maximize sell out
• Motivate, mentor and manage the store team to deliver exceptional customer service
• Control costs and store operations such as stock management, payroll, admin and rota’s
• Monitor KPIs and teams performance by running reports and updating the District Manager on action plans
• Analyse commercial data and take appropriate actions to achieve KPI’s
• Assist with team trainings and share product knowledge
• Recruit and induct high caliber team members who also have a passion for all things denim

• Passionate about the brand and living our values
• Experience in not only efficiently managing a team but also a good track record of developing your team is essential.
• Previous managerial experience in successfully driving KPIs and controlling costs within a fast paced retail environment
• Good understanding of HR policies and processes
• Previous experience in effectively managing store operations, stock and admin duties